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Best practices in Business Communications

Leverage Tech to Increase Sales

 

At a recent Dreamforce conference, analyst Tad Travis stated his estimate that 40% of sales organizations would begin automating their sales operations with technology. In today’s landscape, we’re already close to that 40%.

Another interesting tidbit he released is that an estimated 50% of large-scale B2B sales companies would use predictive analytics to shape their sales and marketing campaigns by 2017.

These are, of course, just estimates – it’s hard to predict the future. But Travis, who specializes in customer relationship management technology and strategies, says there are major indications that sales representatives are seeking ways to improve their processes. Integrated cloud technology is a major tool being used in doing so – it provides the insights and analytics needed to estimate consumer behavior and adjust accordingly.

FirstRain, for example, is an integrated solution that offers desktop and mobile applications to deliver important client profile information while keeping its users up-to-date on industry updates for maximum efficiency.  Then there is CRM software, like OfficeSuite® Connector for Salesforcewhich connects all of your communication streams to Salesforce, allowing managers to gain insight into individual rep activity and performance and enabling reps with advanced click-to-call and call logging capabilities.

There is also WalkMe, a training service that gets sales reps acquainted with the applications they currently need, such as live chat and enterprise resourcing planning systems. Or, how about Salesforce in general, an integrated cloud service that merges sales analytics with other products for detailed insights.

The lesson here is that these cloud services and their counterparts are already helping to automate so many of the processes that make sales teams successful. They are making it easier to retain customers, address issues, and see what is and is not working in various campaigns. As services like these improve and expand their capabilities, sales representatives will grow to depend on them more in the years to come.

Not only will future applications be able to give a detailed view of what has and has not been working, they will also be able to figure out which customers are purchasing and what they like to purchase. In the years to come, sales will be more streamlined than ever.

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Business Phone Systems Chicago

5 Major Phone Trends in the Future

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Growth in technology now happens in leaps and bounds, and it doesn’t take long for news to be old news. In order to keep up with trends of the present, know what is coming in the near future and avoid being left in the past.

 

Once just a platform for the most advanced companies, unified communications is now being used by small and medium businesses, education, hospitality, healthcare, and across other industries. And with every advancement, the standards to which phone systems must adhere raise a little bit higher.

Multiple devices

1) Mobile Access Emphasis

The expectation for constant connectivity, anytime and anywhere, is only increasing. As businesses continue to build in ways for mobile workers to communicate more effectively, platforms will need to continue to innovate and extend even more office applications to devices as they travel. From executive to entry-level, workers now demonstrate productivity through constant availability.

Visimeet video conferencing

2) Increased Web Real Time Collaboration (WRTC)

Communication barriers that had previously prevented true collaboration continue to disappear, as WRTC becomes the standard. Employees and clients can enter video and phone conferencing on a single platform and tools for group chats, screen sharing, and other collaboration allows companies to communicate better than ever before.

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3) Unified Communications

So many businesses of all sizes are using unified communications to cut costs and simplify their communications infrastructure. In the coming year, enhanced collaboration will be seen through improvements in unified messaging, presence, instant messaging, and web conferencing.

Smiling technician at work

4) Outsource Telephony

As IT departments become more and more overwhelmed maintaining network security, application development and other inner technology demands, businesses will look for systems that can maintain business phone systems for them. This will allow internal departments to focus on business-centric missions and will remove an unnecessary burden from the company’s time and energy.

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5) Social Integration

Still at the beginning of its importance, organizations will continue to learn how maintaining a strong social media presence can benefit their business, and what that even will look like. In the past, social media sites have been perceived as highly distracting, and it is only recently that companies have begun to see the benefit of integrating communications. Companies who find new ways to communicate instantly with social media sites via UC applications will find themselves at the forefront of this long-lasting trend.
The ability to realize and react to upcoming trends happening in your industry and affecting your company will set you apart as a business and open up new possibilities. And when it comes to communications trends and changes, it is especially important to be among the first to join the most cutting edge technologies and stay connected to the rest of the world.

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Best practices in Business Communications

Hang up on your old phone system!

Along with adopting cloud services, many businesses are taking advantage of progressive technological developments to further save money and allocate resources elsewhere. By implementing Voice over Internet Protocol (VoIP), businesses are enabling vocal communication over the Internet, and reaping the many benefits of the system.

In essence, VoIP—colloquially referred to as Internet telephony—is a series of transmission capabilities that facilitate communication over the Internet. The technology converts voice vibrations to compressed digital signals, and then transfers them into regular telephone signals—thus, playing the part of a conventional telephone.

But enough with the tech talk. Here are three quick tips that illustrate why VoIP services will make you want to hang-up on your traditional telephone system.

Costs Savings

The most obvious—and arguably most attractive—feature of VoIP is the money you will be saving from the get-go. For starters, moving away from public telephone networks makes long-distance calling affordable. VoIP also reduces the cost of equipment, manpower, lines, and maintenance. Despite the initial setup costs, businesses save immensely by managing only one network and not having to bear the financial burdens of a telephony system. Gone are the days of needing a team to manage your data network and your voice network.

Flexibility & Mobility               

Sure, VoIP increases savings by lowering your businesses initial communication costs. However, it does so much more. Internet telephony enables users to access software programs—think common features such as email, fax, and remote conferencing—over the Internet. In short, users can utilize voice services while accessing other applications simultaneously.

And what’s even better? VoIP users can use their adapters anywhere that Internet is offered, including their mobile phones. This is mobility, people—and a feature that is proving to be extremely relevant in a workforce that has become more mobile and remote.

Approachability

VoIP requires very little technical knowledge. In fact, the installation process is simple compared to traditional telephones. With VoIP systems, businesses are no longer required to use separate cabling (which also greatly reduces clutter and fire hazards associated with electrical wires!). Once installed, VoIP systems are easy to maintain—after all, the transfer of voice to digital signals requires no specialized hardware. Finally, VoIP is scalable, meaning that it’s simple to add extra components with very little hassle.

Sound enticing? These are only a few of the benefits of switching to VoIP services. Much like transferring to the cloud, making the switch to Internet telephony is a no-brainer. For more information, contact us today. 847 329 8600

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