The business communications industry is seeing some of the greatest changes of its time. The leading driver being the steady adoption of the cloud, specifically unified communications (UC) and the delivery of these services, better referred to as unified communication as a service (UCaaS). As we see in every space, products have life cycles. It’s becoming clear that […]
Confused about a particular term or concept while learning about VoIP? Allow the experts at Broadview to help clarify any question you have with our alphabetical glossary explaining the major themes in VoIP telephony. If you still have questions, feel free to contact our team, we’re happy to help! What are Analog Audio Signals? – […]
The business world is full of opportunities and potential problems. The funny thing is, some of the problems that a growing business can face along the way might not sound like problems at all. As a business grows, it will face new challenges that it will need to overcome in order to continue to grow […]
More businesses are moving to upgrade their legacy phone systems, which in many cases have been in place for decades. Consulting firm Frost & Sullivan says the hosted IP telephony and unified communications and collaboration market has reached mass adoption, and predicts the North American market for these services will reach 41.9 million users by […]
The business world is full of opportunities and potential problems. The funny thing is, some of the problems that a growing business can face along the way might not sound like problems at all. As a business grows, it will face new challenges that it will need to overcome in order to continue to grow […]
When the soundtrack of your office is a sea of keyboards, it can be easy to forget that calling is even an option. We’re getting so accustomed to the ease and speed of an email that, it seems, some people are losing their appreciation for the phone call. The two may both be forms of […]
Whenever we begin the Great Transition from one form of technology to another, the one concern that plagues the providers of the new technology is security. Skepticism about the security of a new and unknown type of technology is one of the biggest things that makes potential customers wary about making the switch. VoIP is […]
It’s remarkable how many companies ignore common opportunities to earn a little good will from their customers. One thing that’s commonly ignored altogether, or at least taken for granted, is a frustration-free telephone system. If your business relies heavily on customer interaction, particularly for sales, then you owe it to yourself to modernize your phone […]
Businesses are turning to cloud-based Voice over Internet Protocol (VoIP) and unified communications (UC) solutions for myriad reasons: to control and reduce costs, manage complexity, increase productivity, and enable easier collaboration. But for many organizations, VoIP and UC implementations can be challenging to manage. Luckily, communications service providers (CSPs) can remove the complexity and alleviate […]
Let’s face it, the word “love” isn’t typically the first word you hear people use to describe their business’ phone system, but with the advanced functionality that cloud-based systems can deliver, it should be. The quality and efficiency of your communications with your customers and your team is key to your business’ productivity, reputation and […]
