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Best practices in Business Communications

The Best Problems in Business and How Cloud Phone Systems and Storage Can Help

The business world is full of opportunities and potential problems. The funny thing is, some of the problems that a growing business can face along the way might not sound like problems at all. As a business grows, it will face new challenges that it will need to overcome in order to continue to grow and thrive. Accelerating growth might sound like nothing but good news, but knowing where to turn for support when these “problems” arise is of paramount importance.

Thankfully, modern technology can help. To be more specific, cloud-based technologies are stepping up in several big ways to help businesses of all sizes overcome the challenges they face on their long road toward success. Here are some of those challenges, along with some of the ways that the cloud can help.

Moving into new offices and adding new employees is easy and cost-effective with a cloud phone system.

Expanding Into New Offices

There’s nothing more exciting than expanding a growing business into new geographical territories. Granted, that excitement is frequently tempered by a sense of anxiety. What if the new company branches don’t perform as well as the original? What if the new offices aren’t conveniently located?

Those are questions that will be answered in time. As your company expands, however, there are steps you can take along the way to ease the transition. One of the biggest challenges when expanding to a new location is the question of communication infrastructure. You’ll need to install additional phone lines in the new location to maintain inter-office communication.

Thankfully, cloud phone systems have stepped up to help ease this transition. Using an existing high-speed Internet connection, an IP phone system can easily be scaled to add new locations to your phone network. This also means that the days of expensive phone line installations are over.

Adding Employees

Along with new offices comes the addition of new employees. Any growing business needs to make sure it has the talent it requires to stay on top of the increased workload. The aforementioned cloud phone system solution can help to lessen this burden as well. An existing IP phone network can add new lines for new employees in no time at all.

The cloud can help out in other ways, too. An expanding workforce means more people will need to access the same business assets. Cloud storage can be a huge boon to employee collaboration. Whether they work in the same office or in another city, your most important documents and other digital assets can be stored in a central location for quick and easy access.

More Customers

Perhaps the best “good problem” a business can have is to see a large influx of new customers. With increased demand comes a need for increased supply, and your company’s responsibilities will grow with each new customer.

The cloud can come in handy here as well. Cloud-based phone systems are easily customized, meaning you’ll have greater control than ever before over the way incoming calls are handled. What this means is that you’ll know with a greater certainty that your ever-growing customer base will have their calls directed to the proper department. In this way, maintaining excellent customer satisfaction is easy, even as you begin to face a greater demand for your products or services.

Categories
Best practices in Business Communications Business Phone Systems Chicago

The Best Problems in Business and How Cloud Phone Systems and Storage Can Help

The business world is full of opportunities and potential problems. The funny thing is, some of the problems that a growing business can face along the way might not sound like problems at all. As a business grows, it will face new challenges that it will need to overcome in order to continue to grow and thrive. Accelerating growth might sound like nothing but good news, but knowing where to turn for support when these “problems” arise is of paramount importance.

Thankfully, modern technology can help. To be more specific, cloud-based technologies are stepping up in several big ways to help businesses of all sizes overcome the challenges they face on their long road toward success. Here are some of those challenges, along with some of the ways that the cloud can help.

Moving into new offices and adding new employees is easy and cost-effective with a cloud phone system.

Expanding Into New Offices

There’s nothing more exciting than expanding a growing business into new geographical territories. Granted, that excitement is frequently tempered by a sense of anxiety. What if the new company branches don’t perform as well as the original? What if the new offices aren’t conveniently located?

Those are questions that will be answered in time. As your company expands, however, there are steps you can take along the way to ease the transition. One of the biggest challenges when expanding to a new location is the question of communication infrastructure. You’ll need to install additional phone lines in the new location to maintain inter-office communication.

Thankfully, cloud phone systems have stepped up to help ease this transition. Using an existing high-speed Internet connection, an IP phone system can easily be scaled to add new locations to your phone network. This also means that the days of expensive phone line installations are over.

Adding Employees

Along with new offices comes the addition of new employees. Any growing business needs to make sure it has the talent it requires to stay on top of the increased workload. The aforementioned cloud phone system solution can help to lessen this burden as well. An existing IP phone network can add new lines for new employees in no time at all.

The cloud can help out in other ways, too. An expanding workforce means more people will need to access the same business assets. Cloud storage can be a huge boon to employee collaboration. Whether they work in the same office or in another city, your most important documents and other digital assets can be stored in a central location for quick and easy access.

More Customers

Perhaps the best “good problem” a business can have is to see a large influx of new customers. With increased demand comes a need for increased supply, and your company’s responsibilities will grow with each new customer.

The cloud can come in handy here as well. Cloud-based phone systems are easily customized, meaning you’ll have greater control than ever before over the way incoming calls are handled. What this means is that you’ll know with a greater certainty that your ever-growing customer base will have their calls directed to the proper department. In this way, maintaining excellent customer satisfaction is easy, even as you begin to face a greater demand for your products or services.

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Best practices in Business Communications

Hang up on your old phone system!

Along with adopting cloud services, many businesses are taking advantage of progressive technological developments to further save money and allocate resources elsewhere. By implementing Voice over Internet Protocol (VoIP), businesses are enabling vocal communication over the Internet, and reaping the many benefits of the system.

In essence, VoIP—colloquially referred to as Internet telephony—is a series of transmission capabilities that facilitate communication over the Internet. The technology converts voice vibrations to compressed digital signals, and then transfers them into regular telephone signals—thus, playing the part of a conventional telephone.

But enough with the tech talk. Here are three quick tips that illustrate why VoIP services will make you want to hang-up on your traditional telephone system.

Costs Savings

The most obvious—and arguably most attractive—feature of VoIP is the money you will be saving from the get-go. For starters, moving away from public telephone networks makes long-distance calling affordable. VoIP also reduces the cost of equipment, manpower, lines, and maintenance. Despite the initial setup costs, businesses save immensely by managing only one network and not having to bear the financial burdens of a telephony system. Gone are the days of needing a team to manage your data network and your voice network.

Flexibility & Mobility               

Sure, VoIP increases savings by lowering your businesses initial communication costs. However, it does so much more. Internet telephony enables users to access software programs—think common features such as email, fax, and remote conferencing—over the Internet. In short, users can utilize voice services while accessing other applications simultaneously.

And what’s even better? VoIP users can use their adapters anywhere that Internet is offered, including their mobile phones. This is mobility, people—and a feature that is proving to be extremely relevant in a workforce that has become more mobile and remote.

Approachability

VoIP requires very little technical knowledge. In fact, the installation process is simple compared to traditional telephones. With VoIP systems, businesses are no longer required to use separate cabling (which also greatly reduces clutter and fire hazards associated with electrical wires!). Once installed, VoIP systems are easy to maintain—after all, the transfer of voice to digital signals requires no specialized hardware. Finally, VoIP is scalable, meaning that it’s simple to add extra components with very little hassle.

Sound enticing? These are only a few of the benefits of switching to VoIP services. Much like transferring to the cloud, making the switch to Internet telephony is a no-brainer. For more information, contact us today. 847 329 8600

Polycom SoundPoint