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Business Phone Systems Chicago

4 Reasons Unified Communications as a Service is Replacing Premises-based Phone Systems

The business communications industry is seeing some of the greatest changes of its time. The leading driver being the steady adoption of the cloud, specifically unified communications (UC) and the delivery of these services, better referred to as unified communication as a service (UCaaS).

As we see in every space, products have life cycles. It’s becoming clear that the premises-based phone systems that many businesses relied on are quickly approaching the end of theirs. According to Gartner, there has been a 6.6% decline in premises-based revenue over the last 5 years.

So, why the steady decline of premises-based revenue?

Many businesses today are faced with aging premises-based phone systems and are left with the choice to either replace them with the same technology or migrate to newer technology like cloud-based UC solutions. Premises-based systems have a tough time competing with cloud based UC systems in several key areas. Here are 4 reasons why UCaaS is rapidly replacing premises-based systems.

1. Cost

From large enterprise businesses, all the way to small non-profit organizations, everyone is looking to reduce costs and become more cost-efficient. Companies are moving away from systems that require high upfront capital expenses and are gravitating to solutions that allow them to pay for only what they actually need and use. With premises-based systems, upgrading an entire system is no longer a financially attractive option, with many systems requiring a longer commitment and the inability to scale.  Cloud-based UC models offer greater flexibility, with financing options and the ability to add and remove services and users whenever needed, providing businesses with the assurance that they can scale at anytime with ease.

2. Advanced Features

Businesses are no longer interested in replacing older phone systems with newer ones that offer the same functionality. Companies today are looking for mobility, flexibility and more efficient ways to collaborate and work. Cloud-based UC systems integrate traditional telephony solutions with other communication and productivity applications on an internet protocol (IP) network, enabling a myriad of capabilities, including audio, web and a video conferencing, company-wide chat, presence, email, file sharing and integrations with leading CRM solutions. The enhanced capabilities that cloud UC solutions are able to deliver are much more equipped to meet the growing demands of the modern workforce.

3. Maintenance

Premises-based switched telephony systems, typically a PBX or IP-PBX system, can be time-consuming, complex and costly to maintain, requiring dedicated IT staff to manage the systems and servers for even the most basic of changes. With the additional costs and complexities, companies are fleeing to the simplicity and maintenance-free technology of the cloud. Unlike equipment that just depreciates, the cloud continues to update automatically and often for no cost. Cloud-based UC systems, which are easy for both employees and administrators to manage the features of the system without IT support, provide the ability to save even more time and money, while improving operations.

4. Security    

Premises-based systems don’t offer much in the area of security, with equipment and critical data all stored on site.  Cloud-based UC systems on the other hand, especially those that utilize the cloud for 100 percent of its storage and processing are hosted on the provider’s servers and accessible through an encrypted web browser, ensuring that nothing is left  on-site where it could be vulnerable to hacking, theft or damage.  The best cloud UC providers even guarantee calls using the public internet are encrypted from the handset into a secure network, ensuring call data remains protected and confidential. An added assurance is offered by the most secure UC providers  who encrypts calls, messages and recordings with Transport Layer Security (TLS), cryptographic protocols that provide communications security over a provider’s network, and Advanced Encryption Standard (AES), a symmetric encryption algorithm. Some cloud-based UC systems even allow internal IT staff to change user settings through flexible web portals that work across multiple devices. Offering these additional internal abilities, like controlling who is permitted to forward voicemail, further safeguards private information.

Businesses today are becoming more strategic with their communications investments. In addition to the desire for enhanced capabilities and collaboration features to improve employee productivity and customer service, they are also looking for solutions that are future-proof, secure and allow for growth and expansion. This extreme market shift and steady rise in cloud adoption and UCaaS is an indication that businesses are seeking a more holistic communication solution that extends well beyond voice communications.

If your businesses is looking to move to the cloud or upgrade to a more secure cloud-based UC solution, Prime Telecommunications can help!  Our award-winning unified communications solutions are 100 percent cloud-based, making it more secure and easier to use and manage than any other system.

Our solutions operate solely in the cloud, eliminating the reliance on phones, servers and power to operate and ensures nothing is stored on-site where it can be vulnerable to threats or theft.  With encrypted calling, messages and meetings, and its intuitive online dashboard, which features customizable user profiles, employees can quickly, easily and securely manage any feature of the system from anywhere, eliminating the need for IT support, increasing productivity and ensuring business continuity.

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Business Phone Systems Chicago

What do all these VoIP acronyms mean? Here is a glossary for you

Confused about a particular term or concept while learning about VoIP?  Allow the experts at Broadview to help clarify any question you have with our alphabetical glossary explaining the major themes in VoIP telephony.  If you still have questions, feel free to contact our team, we’re happy to help!

What are Analog Audio Signals?

– These signals are used to transmit voice data over telephone lines.  This is done by varying or modulating the frequency of sound waves to accurately reflect the pitch of the sound.  The same technology is used for radio wave transmissions.

 

What is Asterisk?

– A software implementation of a telephone private branch exchange; it allows attached telephones to make calls to one another and to connect to other telephone services such as the public switched telephone network (PSTN) and the Voice over Internet Protocol (VoIP) services.  Asterisk is open source and is often customized and rebranded.  People worldwide are familiar with the code – including hackers, which has become a major battle for competitors that use them.

 

What does ATA stand for? What is it?

– ATA, or Analog Telephone Adaptor, is the hardware device that connects the conventional telephone to the Internet through a high speed bandwidth line.  It also provides the interface to convert the analog voice signals into IP packets, deliver dial tones, and manage the call setup.

 

What does an Auto Attendant do?

– An auto attendant is an automatic response system that handles incoming calls and directs them to the appropriate phone or message through various options.  For example, a voice presents options to a caller such as press 2 for sales or press 5 for accounting.

 

What does bandwidth refer to?

– Bandwidth is the amount of data that can be transferred from one point to another in a specified time frame.  It is usually measured in 1000 bits per second (kbps)

 

I’ve been hearing a lot about BYOD lately, what does that mean?

– BYOD or Bring Your Own Device refers to the alternative practice of allowing employees to use a personally selected and purchased device within their company’s secure corporate network.  The practice usually refers to smartphones but can also apply to tablets, laptops, and other network connected devices.

 

What is call hunting?

– A calling feature for inbound calls that will “roll past” a busy signal or try multiple numbers until the call is answered.

 

It seems like everything is in the cloud these days, can you explain what cloud communications are?

– Internet-based voice and data communications where all telecommunication applications, switching and storage are hosted by a third-party outside of the group using them, and they are accessed over the internet.  Cloud telephony refers to voice services and more specifically the replacement of conventional business telephone equipment, such as a Private Branch exchange, with third-party VoIP Service.

 

What is a codec?

– Short for Code / Decode, it is software used by devices to convert or transform a data stream. For instance, at the transmitting end, codecs can encode a voice, video or data stream for easy transmission, storage or encryption. At the receiving end, they can decode the signal in the appropriate form for viewing or listening. They are most suitable for audio, videoconferencing and streaming media solutions.

 

What is direct inward dialing?

– DID or direct inward dialing refers to a service with a company’s PBX system that allows an enterprise to allocate individual phone numbers to each employee.

 

What exactly is dual-tone multifrequency?

– DTMF is the standard system used by touch-tone telephones in which it assigns a special frequency, made up of two separate tones, to each key so that it can be easily identified by a microprocessor.

 

What is dynamic host control protocol?

– DHCP, or dynamic host control, protocol, is a communications protocol that allows network admins to supervise and distribute IP addresses from a central point to each computer or device on a network.

 

How does find-me/follow-me work?

– This feature allows calls to find you wherever you are, ringing multiple phones (such as your cell phone, home phone, and work phone) all at once.

In telecommunications, what does full duplex mean?

– Full Duplex refers to the ability, in telephony and data communications, for both ends of a communication to simultaneously send and receive information without degrading the quality of intelligibility of the content.

 

What does hot desking mean and how can it save me money?

– Hot desking is an organization tactic for offices that involves multiple workers sharing a single physical work station or surface during different times.  The “desk” aspect in the name refers to an office desk being shared by multiple employees on different schedules rather than each employee have their own desk.  This can allow a company to minimize the number of desks or number of phone lines, resulting in savings for the business.

– Hot desking also refers to one employee being able to move from desk to desk, office to office and turn that phone into his/her own, including phone number, speed dials, feature preferences and voicemail. This enables employees to move freely both within an office and between multiple offices.

 

What is a phone system’s interaction voice response?

– A phone systems’s IVR is an integrated software that speaks to callers through the use of menus and voice responses.  Callers interact with the IVR by using keypad entries to get voice responses with real-time data.

 

What does IP stand for?

– IP is an acronym for Internet Protocol which defines the way data packets are moved between the source and destination.   On a more technical level, IP can be defined as the network layer protocol in the TCP/IP communications protocol suite.

 

What is my IP Address?

– Your IP Address is a unique numerical label associated with each device participating in a network that uses IP for communication.  The address serves two primary functions: network interface or host identification and location addressing.

 

Is IP Telephony different than VoIP?

– IP Telephony is the transmission of voice and fax phone calls over a packet-based IP data network.  IP Telephony is synonymous with VoIP.

 

What is an IP Phone?

– An IP Phone (aka Internet Phone or SIP Phone or VoIP Phone) is a phone system handset that connects to the IP PBX over an IP LAN.  Most often, IP phone look and function like standard legacy phone system handsets.

 

What is jitter?

– Jitter refers to a momentary fluctuation in the transmission signal that may result from an abrupt variation in signal characteristics, such as the interval between successive pulses.

 

What does KBPS stand for?

– KBPS is the acronym for kilobits per second and is used to define data transfer speed.

 

What does lag mean?

– Lag indicated the extra time that data takes to travel from the source to destination and back again which can be caused by poor networking or by excessive processing.

 

How does latency affect my VoIP system?

– Latency, a synonym for delay, is a way of saying how much time it takes for a packet of data to get from one designated point to the destination.  Latency is measure by sending a packet of data and once returned to the sender, that round-trip time is considered its latency.  Any disruptions that cause that time to slow are considered lag.

 

What does messaging refer to in internet telephony?

– This refers to any means of message store and forward.  This includes fax mail, voice mail and broadcast messaging. This horizontal application is the most popular of all other voice solutions. Messaging systems provide for the store and forward of “non-real time” communication. For example, a recorded voice message can be stored for later play back either locally or remotely, or a fax can be received and stored before it is re-transmitted to the ultimate recipient.

 

In terms of VoIP service, what is a packet?

– A logically grouped unit of data. Packets contain a payload (the information to be transmitted), originator, destination and synchronizing information. The idea with packets is to transmit them over a network so each individual packet can be sent along the most optimal route to its. Packets are assembled on one end of the communication and re-assembled on the receiving end based on the header addressing information at the front of each packet. Routers in the network will store and forward packets based on network delays, errors and re-transmittal requests from the receiving end.

 

How can packet loss happen?

– Packet loss can happen due to high network latency or due to overloading of switches or routers that are unable to process or route all the incoming data.

 

What does packet switching mean?

– A means of economically sending and receiving data over alternate, multiple network channels. The premise for packet switching is the packet, a small bundle of information containing the payload and routing information. Packet switching takes data, breaks it down into packets, transmits the packets and does the reverse on the other end.

 

What is PBX and what does it stand for?

– PBX stands for Private Branch Exchange and it serves as an in-house telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). A PBX enables a single-line telephone set to gain access to one of a group of pooled (shared) trunks by dialing an 8 or 9 prefix. PBXs also include functions such as least cost routing for outside calls, call forwarding, conference calling and call accounting.

 

How is peer-to-peer relevant to VoIP?

– It is a type of network communication that allows file and data sharing between hardware and software without passing through the services of a server. P2P transfer is faster because P2P does not need a server to share files and data.

 

What is the Primary Rate Interface (PRI)?

– The Primary Rate Interface consists of 23 B-channels and one 64 Kpbs D-channel using a T-1 line and can have up to 1.544 Mbps service.   Typically, it is a dynamic circuit that delivers both voice and data, giving preference for voice.  When a channel is not carrying voice it is automatically allocated for data.

What does protocol refer to?

– It is a convention or standard that defines the procedures to be adopted regarding the transmission of data between two computing end points. These procedures include the way the sending device should sign off a message or how the receiving device should indicate the receipt of a message. Similarly, the protocols also lay down guidelines for error checking, data compression, and other relevant operational details.

 

What does Quality of Service of a VoIP system mean?

– The ability of a network (including applications, hosts, and infrastructure devices) to deliver traffic with minimum delay and maximum availability.

 

What exactly is my router?

– A router is a network device that that handles message transfer between computers that form part of the Internet. The messages, which are in the form of data packets, are forwarded to their respective IP destinations by the router. A router can also be called the junction box that routes data packets between computer networks.

 

What does SIP stand for?

– SIP stands for session initiation protocol which is a standard for initiating, maintaining, and terminating an interactive user session involving video, voice, chat, gaming, virtual reality, and more.

 

How does SIP relate to Phones?

– A SIP phone is a telephone that uses the SIP (Session Initiation Protocol) standard to make a voice call over the Internet (for signaling (and uses RTP for media)). The SIP phones come with several value added services like voicemail, e-mail, call number blocking etc. There are (normally) no charges for making calls from one SIP phone to another, and negligible charges for routing the call from a SIP phone to a PSTN phone.

 

How does a softphone differ from a standard telephone?

– A softphone is a software program for making telephone calls over the internet using a general purpose computer, rather than using dedicated hardware that would be needed with a standard telephone.  A softphone is usually used with a headset connected to the sound card of the PC, or with a USB telephone.

 

What is a switch when talking about VoIP?

– A switch is a device that keeps a record of the MAC addresses of all devices connected to it and then channels incoming data from any of multiple input ports to the specific output port that will take the data toward its intended destination.

 

What does TCP stand for?

– Transmission Control Protocol. The transport layer protocol developed for the ARPAnet which comprises layers 4 and 5 of the OSI model. TCP controls sequential data exchange in TCP/IP for remotely hosts in a peer-to-peer network.

 

Why is it called telephony?

– Taken from Greek root words meaning “far sound”, telephony is the discipline of converting or transmitting voice or other signals over a distance, and then re-converting them to an audible sound at the far end.

 

What exactly is VoIP?

– The process of making and receiving voice transmissions over any IP network. IP networks include the Internet, office LANs, and private data networks between corporate offices. The main advantage of VoIP is that users can connect from anywhere and make phone calls without incurring typical analog telephone charges, such as for long-distance calls.

 

What exactly is a VoIP Phone?

– A VoIP phone is one that uses the Internet to route voice calls by converting the voice data into IP packets and vice versa. The phones come with built-in IP signaling protocols such as H.323 or SIP that help in the routing of data to the right destination. A VoIP phone can also be a software application that is installed in the user’s PC. In this case it is known as the Softphone. Also, the calls in this case have to be made from the PC, and not through a telephone instrument.

– See more at: http://www.broadviewnet.com/resources/voip-glossary/#sthash.nZdkwX09.dpuf

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Business Phone Systems Chicago

6 Reasons Business Communications are Evolving from Legacy Voice to Hosted VoIP and Cloud UC

Businesses are turning to cloud-based Voice over Internet Protocol (VoIP) and unified communications (UC) solutions for myriad reasons: to control and reduce costs, manage complexity, increase productivity, and enable easier collaboration. But for many organizations, VoIP and UC implementations can be challenging to manage. Luckily, communications service providers (CSPs) can remove the complexity and alleviate the need for internal IT staff to manage and maintain the solution. According to recent IDC survey data, hosted and cloud solutions will continue to gain significant traction and significantly outpace on-site solutions.

Organizations surveyed in 2014 that had deployed VoIP:

  • 33% said they had a hosted VoIP solution.
  • An additional 29.6% indicated they planned to implement hosted VoIP in the future.

Organizations surveyed in 2014 that planned to implement UC:

  • 41.7% of current UC users said their organization had deployed a premises-based UC solution.
  • 61% planned to implement a hosted/cloud UC or UCaaS compared with 30% who planned to implement an on-site UC solution.

Here are 6 reasons why business communications are evolving naturally from legacy on-site voice systems to hosted VoIP and cloud-based UC solutions. To read the full IDC report, click here.

 

1. Shift in How Businesses Communicate

When it comes to how professionals communicate, it will always come down to voice. Voice communications will always be an essential aspect of conducting business in today’s fast-paced environment. But the way in which organizations communicate is shifting from siloed, legacy voice platforms to integrated cloud solutions.

2. BYOD Explosion

Business professionals are redefining how and where they work. The proliferation of mobile devices, fueled by BYOD and the consumerization of IT, combined with the increasingly distributed and virtual nature of workforces are key drivers of this shift.

3. Growing Comfort Level with the Cloud

The accelerating adoption of managed, hosted, and cloud-based communications solutions is being driven by organizations’ growing comfort level with cloud delivery models. Although businesses will continue to invest in on-site solutions, their growing comfort level coupled with increasing numbers of hosted and cloud-based services in the market has led to faster-than-expected adoption. As a result, the available UC delivery and deployment options now include managed, hosted, cloud-based and hybrid offerings, far beyond the traditional, premises-based offerings that dominated the market a few years ago.

4. Businesses want Cloud Benefits, Now and in the Future

Business communications are naturally evolving from legacy voice systems to cloud VoIP and UC solutions as organizations reevaluate their existing solutions and consider the benefits of moving to a cloud-based model:

  • Control and reduce costs
  • Simplify the delivery and management of communications
  • Boost productivity and efficiency
  • Facilitate migration to a converged network
  • Encourage collaboration internally and externally with customers, suppliers and partners.

In fact, some organizations are deploying cloud-based UC or unified communications as a service (UCaaS) not only because they believe their users will leverage the advanced features immediately, but also because the additional functionality will be there whenever it’s needed.

5. Demand for Mobile, Video & Social

The popularity of mobility, video and social business applications is also contributing to rising demand for cloud solutions that seamlessly integrate UC capabilities with advanced voice capabilities, mobility and collaborative apps. Businesses are considering how UC can enable new applications, help solve business process challenges, and enable users to communicate and collaborate whenever and wherever they want using any device. However, these applications and services must be easy to deploy and manage as well as intuitive and simple to use. That’s where online customer portals that centralize management of all UC services comes into play.

6. Centralized Management

Over the past few years, CSPs have paved the way for providing UCaaS by integrating unified messaging (email, voice, and fax messaging), IM, conferencing (Web, audio, and video), presence, and mobility with the underlying telephony and call management capabilities already resident on hosted VoIP platforms. An example of one such centralized portal is Broadview Networks’ innovative MyOfficeSuite®. The  MyOfficeSuite® portal enables customers to control everything within the OfficeSuite Phone® UC solution – phone, voicemail, email, HD Video and web conferencing, Android® and iPhone® apps for mobile access, online fax service, Instant Messaging and more.

To learn more, download the full IDC report.