Categories
Best practices in Business Communications

Leverage Tech to Increase Sales

 

At a recent Dreamforce conference, analyst Tad Travis stated his estimate that 40% of sales organizations would begin automating their sales operations with technology. In today’s landscape, we’re already close to that 40%.

Another interesting tidbit he released is that an estimated 50% of large-scale B2B sales companies would use predictive analytics to shape their sales and marketing campaigns by 2017.

These are, of course, just estimates – it’s hard to predict the future. But Travis, who specializes in customer relationship management technology and strategies, says there are major indications that sales representatives are seeking ways to improve their processes. Integrated cloud technology is a major tool being used in doing so – it provides the insights and analytics needed to estimate consumer behavior and adjust accordingly.

FirstRain, for example, is an integrated solution that offers desktop and mobile applications to deliver important client profile information while keeping its users up-to-date on industry updates for maximum efficiency.  Then there is CRM software, like OfficeSuite® Connector for Salesforcewhich connects all of your communication streams to Salesforce, allowing managers to gain insight into individual rep activity and performance and enabling reps with advanced click-to-call and call logging capabilities.

There is also WalkMe, a training service that gets sales reps acquainted with the applications they currently need, such as live chat and enterprise resourcing planning systems. Or, how about Salesforce in general, an integrated cloud service that merges sales analytics with other products for detailed insights.

The lesson here is that these cloud services and their counterparts are already helping to automate so many of the processes that make sales teams successful. They are making it easier to retain customers, address issues, and see what is and is not working in various campaigns. As services like these improve and expand their capabilities, sales representatives will grow to depend on them more in the years to come.

Not only will future applications be able to give a detailed view of what has and has not been working, they will also be able to figure out which customers are purchasing and what they like to purchase. In the years to come, sales will be more streamlined than ever.

Contact Us! We are here to listen!

Categories
Business Phone Systems Chicago

5 Major Phone Trends in the Future

cloud scalable solutions

 

Growth in technology now happens in leaps and bounds, and it doesn’t take long for news to be old news. In order to keep up with trends of the present, know what is coming in the near future and avoid being left in the past.

 

Once just a platform for the most advanced companies, unified communications is now being used by small and medium businesses, education, hospitality, healthcare, and across other industries. And with every advancement, the standards to which phone systems must adhere raise a little bit higher.

Multiple devices

1) Mobile Access Emphasis

The expectation for constant connectivity, anytime and anywhere, is only increasing. As businesses continue to build in ways for mobile workers to communicate more effectively, platforms will need to continue to innovate and extend even more office applications to devices as they travel. From executive to entry-level, workers now demonstrate productivity through constant availability.

Visimeet video conferencing

2) Increased Web Real Time Collaboration (WRTC)

Communication barriers that had previously prevented true collaboration continue to disappear, as WRTC becomes the standard. Employees and clients can enter video and phone conferencing on a single platform and tools for group chats, screen sharing, and other collaboration allows companies to communicate better than ever before.

increased_security

3) Unified Communications

So many businesses of all sizes are using unified communications to cut costs and simplify their communications infrastructure. In the coming year, enhanced collaboration will be seen through improvements in unified messaging, presence, instant messaging, and web conferencing.

Smiling technician at work

4) Outsource Telephony

As IT departments become more and more overwhelmed maintaining network security, application development and other inner technology demands, businesses will look for systems that can maintain business phone systems for them. This will allow internal departments to focus on business-centric missions and will remove an unnecessary burden from the company’s time and energy.

Click Here

5) Social Integration

Still at the beginning of its importance, organizations will continue to learn how maintaining a strong social media presence can benefit their business, and what that even will look like. In the past, social media sites have been perceived as highly distracting, and it is only recently that companies have begun to see the benefit of integrating communications. Companies who find new ways to communicate instantly with social media sites via UC applications will find themselves at the forefront of this long-lasting trend.
The ability to realize and react to upcoming trends happening in your industry and affecting your company will set you apart as a business and open up new possibilities. And when it comes to communications trends and changes, it is especially important to be among the first to join the most cutting edge technologies and stay connected to the rest of the world.

Contact Us! We are here to listen!

Categories
Business Phone Systems Chicago

Invest in a cloud phone system because…

Cloud technology makes it easier than ever for companies to work from wherever their workers are most comfortable. There really is not much difference between taking a call at home, on-the- go, or in the office if you have the right technology to support your team. Need more convincing? Here are some of the positive aspects of integrating a cloud phone system for use with remote workforces:

 

  • Everyone can share the same phone system – With a cloud based system, everyone who works for your company can access their phones from anywhere. Many cloud phone systems are intuitive for workers to learn and use in their daily work schedules. Scheduling, setting up, and conducting meetings is easy and workers can feel just as connected outside the office as they do when they’re sitting just a few doors down from the team.
  • Flexibility for workers – In a truly synergistic work environment, managers and employees trust one another to get a job done and not work a set number of hours and quit. That means that if someone needs to get to the airport or head home with a sick child, they can still perform vital job roles without putting additional stress on others. Although workers and companies must be more attentive to work-life balance policies, many workers prefer the ability to come and go from the office as needed, and cloud technology is one of the few ways a company can offer that type of flexibility.
  • Improved scalability and adaptation – The same cloud technology that allows workers increased flexibility also allows companies to become more flexible. With cloud phone services, they can expedite installation and setup processes to accommodate a growing workforce with ease. Traditional technology would box new employees into a certain location and may not be as easy to setup. Cloud phone systems are inexpensive to maintain and can be tailored to different companies and work environments.

 

Now is a great time to learn more about what cloud phone systems have to offer to improve company culture and productivity levels. With no capital investment and an easy installation process,we have a history of excellence in the field of cloud telecommunications technology. Request your consultation today.

Contact Us! We are here to listen!