It’s remarkable how many companies ignore common opportunities to earn a little good will from their customers. One thing that’s commonly ignored altogether, or at least taken for granted, is a frustration-free telephone system. If your business relies heavily on customer interaction, particularly for sales, then you owe it to yourself to modernize your phone system… and streamline your sales in the process.
Prime Telecommunications is one of the leading providers of business phone systems; our powerful and reliable VoIP service is trusted by business people all across Chicago since 1993.
At Prime, our business is your business. When companies turn to us to provide cloud based phone systems, it’s because they want to provide the absolute best experience for their employees and customers alike. With that in mind, let’s take a look at what sets our business phone systems apart from traditional phone services, and how your customer will ultimately reap the benefits.
Traditional phone service isn’t very forward-thinking as far as customer experience is concerned. One of the many ways that businesses frequently fail to deliver to their customers is with their phone system. When placing calls, whether to create a new order or to simply contact customer service, customers don’t want to have to wade through frustrating layers of phone menus. Instead, they want assurances that their call will get where it’s going immediately, without pushing dozens of buttons.
With a cloud based phone system from Prime Telecommunications, you have absolute control over your phone system, and therefore over your customers’ satisfaction. Our VoIP phone systems let you make changes to your phone menus at will, using any computer that’s connected to the same network. You can be sure that your automated phone system is always up-to-date following company expansion or restructuring; your customers will always be able to use the most up-to-date menu because of your ability to make on-the-fly changes.
Then again, maybe you don’t want to rely on the automated approach. With VoIP, the choice is yours. If you’d prefer to add a personal touch to your customer’s experience, you also have access to a powerful suite of call management and routing services when you switch to VoIP.
You’ll be able to monitor each incoming call on a case-by-case basis, and choose how to deal with it. Depending on the caller ID information, you can answer it directly, have it forwarded, or transfer the call to the appropriate department. It’s a great way to ensure that your customers are taken care of quickly and efficiently, cutting down on customer frustration and ultimately improving your sales and your bottom line.
Of course, a business phone system powered by VoIP provides many other features, which we encourage you to experience by viewing a live demonstration on our website. You’ll be amazed at what the cloud can do for your productivity. From mobile access to our reliable and easy-to-use line of cloud-enabled phones and smartphone apps, all of your communication needs are taken care of with a cloud based phone system from Prime Telecommunications.
Remember: your business is our business. Just as your company’s reputation hinges on your customers’ satisfaction, our reputation depends on yours. When you choose Prime, you’re not just getting cutting-edge technology: you’re getting support from a company that cares about your success as much as you do.