Cloud UCaaS in Chicago

4 Reasons Unified Communications as a Service is Replacing Premises-based Phone Systems

The business communications industry is seeing some of the greatest changes of its time. The leading driver being the steady adoption of the cloud, specifically unified communications (UC) and the delivery of these services, better referred to as unified communication as a service (UCaaS). As we see in every space, products have life cycles. It’s becoming clear that […]

What do all these VoIP acronyms mean? Here is a glossary for you

Confused about a particular term or concept while learning about VoIP?  Allow the experts at Broadview to help clarify any question you have with our alphabetical glossary explaining the major themes in VoIP telephony.  If you still have questions, feel free to contact our team, we’re happy to help! What are Analog Audio Signals? – […]

VoIP

What does it all mean??!!!! Learn the Alphabet Soup!

More businesses are moving to upgrade their legacy phone systems, which in many cases have been in place for decades. Consulting firm Frost & Sullivan says the hosted IP telephony and unified communications and collaboration market has reached mass adoption, and predicts the North American market for these services will reach 41.9 million users by […]

6 Reasons Business Communications are Evolving from Legacy Voice to Hosted VoIP and Cloud UC

Businesses are turning to cloud-based Voice over Internet Protocol (VoIP) and unified communications (UC) solutions for myriad reasons: to control and reduce costs, manage complexity, increase productivity, and enable easier collaboration. But for many organizations, VoIP and UC implementations can be challenging to manage. Luckily, communications service providers (CSPs) can remove the complexity and alleviate […]

Become More Efficient with Apps for Productivity

It’s hard not to associate mobile apps with absolute distraction, since some of the most popular are social media apps like Instagram and games like Candy Crush. That being said, apps can and do often use their force for good. In the working world, we need all the help we can get when it comes […]

5 Alternatives to having On-Hold Greeting Melodies

We’ve all been that customer who impatiently waits on hold for assistance, listening to the “Please hold, your call is valuable to us” message over and over again as the theoretically calming symphony music plays in the background. Depending on how long you have been listening to the on-hold greeting, you may even be ready […]

Fall in Love with Your Business Phone System

Let’s face it, the word “love” isn’t typically the first word you hear people use to describe their business’ phone system, but with the advanced functionality that cloud-based systems can deliver, it should be. The quality and efficiency of your communications with your customers and your team is key to your business’ productivity, reputation and […]

5 Major Phone Trends in the Future

  Growth in technology now happens in leaps and bounds, and it doesn’t take long for news to be old news. In order to keep up with trends of the present, know what is coming in the near future and avoid being left in the past.   Once just a platform for the most advanced […]