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Best practices in Business Communications

Use Video Conferencing from Chicago Hosted Business VoIP for HR

 

Hiring top talent is critical to the growth and success of every organization. Each company has its own process. Even after your human resources department, or recruiting agency narrows down hundreds of applicants for each job posting, the interview process with the most qualified candidate pool can still be a daunting and expensive task. Here’s where video conferencing technology can simplify the hiring process.

After candidate applications and resumes are carefully reviewed, your next step is most likely to set up an initial interview in-person or over the phone with several of the most qualified candidates. However, in-person interviews can be costly to bring all the candidates in, not to mention time-consuming. Sure, there are phone calls, but they are not as effective at showing you the whole picture, literally. Meeting face-to-face through video conferencing software, especially when it pertains to hiring employees can really tell you a lot and save you a ton of time in the process.

Narrow down candidates more efficiently
For one, you have the opportunity to screen candidates more thoroughly to see if their resume and application match up before moving them further along in the interview process. Speaking with candidates via a brief video conference gives you the opportunity to evaluate their verbal and non-verbal communication skills, without having to do lengthy in-person interviews. You can better evaluate if they would be a good fit for the role than you can with just a phone call. How professional do they come across in terms of their appearance, attire and posture? Do they communicate effectively and display confidence? Are they energetic and excited about the potential role? Visual cues are critically important. And, if your company will be using video conferencing in your daily business, it’s a great opportunity to see each candidate’s comfort level with this important business technology.

Include colleagues easily
Another great benefit is the ability to include other key decision makers in the interviews who may be working from another location or traveling. This is a common hiring issue, and instead of delaying the interview process and potentially losing qualified candidates, multiple parties can participate in the interview process from any device, anywhere. This is incredibly useful and not to mention, practical.

Simplify geographic challenges
For out-of-state and international candidates, you may even opt to just do a series of video interviews and skip the costly and complicated in-person interviews all together. This is becoming an increasingly more popular method for hiring top talent located elsewhere. This powerful tool can save both you and your candidates time and money.

In sum, video conferencing provides your business with a cost-effective, time-saving and efficient way to interview and hire new employees. There is a great deal that can be learned from video interviews and many ways it can help to expedite and simplify the hiring process altogether. This will most definitely become a more common hiring practice and one that can really benefit your business both now and in the future.
Posted on April 19, 2016 by Vic Levinson

Hiring top talent is critical to the growth and success of every organization. Each company has its own process. Even after your human resources department, or recruiting agency narrows down hundreds of applicants for each job posting, the interview process with the most qualified candidate pool can still be a daunting and expensive task. Here’s where video conferencing technology can simplify the hiring process.

After candidate applications and resumes are carefully reviewed, your next step is most likely to set up an initial interview in-person or over the phone with several of the most qualified candidates. However, in-person interviews can be costly to bring all the candidates in, not to mention time-consuming. Sure, there are phone calls, but they are not as effective at showing you the whole picture, literally. Meeting face-to-face through video conferencing software, especially when it pertains to hiring employees can really tell you a lot and save you a ton of time in the process.

Narrow down candidates more efficiently
For one, you have the opportunity to screen candidates more thoroughly to see if their resume and application match up before moving them further along in the interview process. Speaking with candidates via a brief video conference gives you the opportunity to evaluate their verbal and non-verbal communication skills, without having to do lengthy in-person interviews. You can better evaluate if they would be a good fit for the role than you can with just a phone call. How professional do they come across in terms of their appearance, attire and posture? Do they communicate effectively and display confidence? Are they energetic and excited about the potential role? Visual cues are critically important. And, if your company will be using video conferencing in your daily business, it’s a great opportunity to see each candidate’s comfort level with this important business technology.

Include colleagues easily
Another great benefit is the ability to include other key decision makers in the interviews who may be working from another location or traveling. This is a common hiring issue, and instead of delaying the interview process and potentially losing qualified candidates, multiple parties can participate in the interview process from any device, anywhere. This is incredibly useful and not to mention, practical.

Simplify geographic challenges
For out-of-state and international candidates, you may even opt to just do a series of video interviews and skip the costly and complicated in-person interviews all together. This is becoming an increasingly more popular method for hiring top talent located elsewhere. This powerful tool can save both you and your candidates time and money.

In sum, video conferencing provides your business with a cost-effective, time-saving and efficient way to interview and hire new employees. There is a great deal that can be learned from video interviews and many ways it can help to expedite and simplify the hiring process altogether. This will most definitely become a more common hiring practice and one that can really benefit your business both now and in the future.

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Best practices in Business Communications

5 Reasons Every Business Needs a Unified Communications (UC) Solution

 

No matter what type of business or size business you have, the one aspect that you cannot afford to neglect is the communications you have with your customers. Businesses today are reaping the benefits of adopting one reliable solution for all of their communication needs thanks to the evolution of cloud-based unified communications (UC) solutions.

Here are 5 reasons why every business today needs a quality unified communications solution in place.

1. Cost
If you think about all of the individual services, equipment and staffing your business requires to communicate with your customers, you will be shocked at your monthly expenses. Communications, no doubt should be an investment, but one that is affordable. Quality and affordability are often both difficult to achieve, but thanks to modern cloud-based unified communications solutions, both are now obtainable. Every business should be looking to adopt a full service, subscription-based UC solution, one where everything is included. When we say everything, we mean it. The best UC solutions will include your phones, advanced calling features like auto attendants, unlimited calling, online faxing, video conferencing, toll-free and the latest mobile apps and tools, all for no capital expense. When you think about the value of this and what you can eliminate, for example, your fax machine costs and maintenance, modernizing and unifying your communications into one cost-effective solution is a no-brainer.

2. Disaster avoidance
When you think of disasters in business, you immediately think of revenue lost and unanticipated costs. Disasters can range from man-made interruptions to natural disasters like hurricanes and blizzards that can affect your business for days on end. With a cloud-based unified communications solution, disasters are no longer a concern. Communications can remain intact because all of your features and services are managed and accessed through a secure, online portal from any device. This means, that you can forward your calls to any number and voicemails can be retrieved from anywhere you are. Features like auto attendants, can also be used to inform customers of office closures. So, while your physical place of business may need to close, your communications with your customers will never be down.

3. Mobility
One of the greatest benefits of a cloud-based unified communications solution is the mobility and flexibility they provide. The world has become forever mobilized and so should your business. You no longer need to be chained to your place of business waiting for calls, or be worried about giving out your personal cell phone number. Cloud-based UC solutions offer the mobility to get calls on any device, through features like mobile twinning, where your business phone and mobile phone will ring simultaneously, so you never miss a call or mobile softphones, where you can make and receive calls on your mobile device using your business number. The ability to make business happen wherever you are and on whatever device you choose, is a benefit that no business should overlook.

4. Scalability
No matter what type of business you have, your hope and plans are for growth and profitability. Since the speed of growth is unknown, it is often difficult to plan ahead when making important investments, such as your business technology. Fortunately, cloud-based UC solutions allow you to scale up and down as needed. Having the reassurance that you can add and remove new employees, services and equipment instantly, gives you peace of mind and more control over your bottom line.

5. Productivity
With a cloud-based UC solution, your employees productivity level gains an instant boost. Not only can employees from any of your locations communicate on one system through 3 or 4 digit extension dialing, but they can also chat live through a secure, online customer portal. New tools like video, audio and web conferencing allows your employees to meet, collaborate and share documents from any device, anytime.

Cloud UC solutions offer countless advantages to businesses and help to ensure it is business as usual, no matter what takes place or where you or your employees physically are.

Interested in learning more about the benefits of UC solutions? We offers an award-winning, 100 percent cloud-based unified communications solutions, and we have  more than a decade of cloud experience. Click here for more information or a free quote for your business.

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Best practices in Business Communications

The Best Problems in Business and How Cloud Phone Systems and Storage Can Help

The business world is full of opportunities and potential problems. The funny thing is, some of the problems that a growing business can face along the way might not sound like problems at all. As a business grows, it will face new challenges that it will need to overcome in order to continue to grow and thrive. Accelerating growth might sound like nothing but good news, but knowing where to turn for support when these “problems” arise is of paramount importance.

Thankfully, modern technology can help. To be more specific, cloud-based technologies are stepping up in several big ways to help businesses of all sizes overcome the challenges they face on their long road toward success. Here are some of those challenges, along with some of the ways that the cloud can help.

Moving into new offices and adding new employees is easy and cost-effective with a cloud phone system.

Expanding Into New Offices

There’s nothing more exciting than expanding a growing business into new geographical territories. Granted, that excitement is frequently tempered by a sense of anxiety. What if the new company branches don’t perform as well as the original? What if the new offices aren’t conveniently located?

Those are questions that will be answered in time. As your company expands, however, there are steps you can take along the way to ease the transition. One of the biggest challenges when expanding to a new location is the question of communication infrastructure. You’ll need to install additional phone lines in the new location to maintain inter-office communication.

Thankfully, cloud phone systems have stepped up to help ease this transition. Using an existing high-speed Internet connection, an IP phone system can easily be scaled to add new locations to your phone network. This also means that the days of expensive phone line installations are over.

Adding Employees

Along with new offices comes the addition of new employees. Any growing business needs to make sure it has the talent it requires to stay on top of the increased workload. The aforementioned cloud phone system solution can help to lessen this burden as well. An existing IP phone network can add new lines for new employees in no time at all.

The cloud can help out in other ways, too. An expanding workforce means more people will need to access the same business assets. Cloud storage can be a huge boon to employee collaboration. Whether they work in the same office or in another city, your most important documents and other digital assets can be stored in a central location for quick and easy access.

More Customers

Perhaps the best “good problem” a business can have is to see a large influx of new customers. With increased demand comes a need for increased supply, and your company’s responsibilities will grow with each new customer.

The cloud can come in handy here as well. Cloud-based phone systems are easily customized, meaning you’ll have greater control than ever before over the way incoming calls are handled. What this means is that you’ll know with a greater certainty that your ever-growing customer base will have their calls directed to the proper department. In this way, maintaining excellent customer satisfaction is easy, even as you begin to face a greater demand for your products or services.

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Best practices in Business Communications Business Phone Systems Chicago

The Best Problems in Business and How Cloud Phone Systems and Storage Can Help

The business world is full of opportunities and potential problems. The funny thing is, some of the problems that a growing business can face along the way might not sound like problems at all. As a business grows, it will face new challenges that it will need to overcome in order to continue to grow and thrive. Accelerating growth might sound like nothing but good news, but knowing where to turn for support when these “problems” arise is of paramount importance.

Thankfully, modern technology can help. To be more specific, cloud-based technologies are stepping up in several big ways to help businesses of all sizes overcome the challenges they face on their long road toward success. Here are some of those challenges, along with some of the ways that the cloud can help.

Moving into new offices and adding new employees is easy and cost-effective with a cloud phone system.

Expanding Into New Offices

There’s nothing more exciting than expanding a growing business into new geographical territories. Granted, that excitement is frequently tempered by a sense of anxiety. What if the new company branches don’t perform as well as the original? What if the new offices aren’t conveniently located?

Those are questions that will be answered in time. As your company expands, however, there are steps you can take along the way to ease the transition. One of the biggest challenges when expanding to a new location is the question of communication infrastructure. You’ll need to install additional phone lines in the new location to maintain inter-office communication.

Thankfully, cloud phone systems have stepped up to help ease this transition. Using an existing high-speed Internet connection, an IP phone system can easily be scaled to add new locations to your phone network. This also means that the days of expensive phone line installations are over.

Adding Employees

Along with new offices comes the addition of new employees. Any growing business needs to make sure it has the talent it requires to stay on top of the increased workload. The aforementioned cloud phone system solution can help to lessen this burden as well. An existing IP phone network can add new lines for new employees in no time at all.

The cloud can help out in other ways, too. An expanding workforce means more people will need to access the same business assets. Cloud storage can be a huge boon to employee collaboration. Whether they work in the same office or in another city, your most important documents and other digital assets can be stored in a central location for quick and easy access.

More Customers

Perhaps the best “good problem” a business can have is to see a large influx of new customers. With increased demand comes a need for increased supply, and your company’s responsibilities will grow with each new customer.

The cloud can come in handy here as well. Cloud-based phone systems are easily customized, meaning you’ll have greater control than ever before over the way incoming calls are handled. What this means is that you’ll know with a greater certainty that your ever-growing customer base will have their calls directed to the proper department. In this way, maintaining excellent customer satisfaction is easy, even as you begin to face a greater demand for your products or services.

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Best practices in Business Communications

What a Phone Call can do that an Email Can’t

When the soundtrack of your office is a sea of keyboards, it can be easy to forget that calling is even an option. We’re getting so accustomed to the ease and speed of an email that, it seems, some people are losing their appreciation for the phone call.

The two may both be forms of communication, but don’t be fooled: they are not equals. Emailing is great for quick communication and exchanging documents, but there are many situations in which a phone call is far more useful. Before you carry on a relationship in which you and your client never hear one another’s voices, consider these advantages of talking on the phone.

Help Avoid Getting Lost in the Shuffle
Of course, there’s no guarantee that the person you’re calling will answer the phone, in which case, yes, you might just be another voicemail on their answering machine. But many of us spend the day at our desks, and while emails might sit in your recipient’s inbox for days or even weeks – potentially being forgotten – phone calls demand immediate action. If you want to get things moving along more quickly, speak directly with a person.

Have a Beginning and End
In an email conversation, even if you’re lucky enough to get an immediate response, that doesn’t mean your follow-up questions will. A person can get distracted and stop answering an email chain, which means you’re left without answers and without a solidified date and time to continue the conversation. You can ask and respond to all questions while you have the other person’s attention, and set a time for a follow-up call, which is not the protocol for emailing.

Avoid Miscommunications
In an email, there’s no way to tell a person’s tone of voice. You’re unable to emphasize as well through text as you are with your voice. If you’re typing up a long email, important points are easily missed, especially when the person starts skimming. If something is extremely urgent, that might not come across in text. Additionally, emails might make you seem upset, angry, or lighthearted when that’s not how you’re feeling. Getting on the phone and having a real conversation ensures that you’re both on the same page.

Get to Know Each Other
It’s hard to let your personality shine in an email. Take advantage of the informality of phone calls and have a good laugh with your client, or ask how their kids are doing. This can strengthen your relationship and give them a better impression of you, especially if you’ve never met in person.

Multi-Task
Now that cloud phone systems allow you to take your business phone on-the-go, you can quickly call and follow-up with a client while having lunch by yourself or while stuck in traffic. Have these communications while you’re thinking about them so that you never forget to make the call. This is especially useful for people with busy schedules, which, let’s face it, is most of us!

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Best practices in Business Communications

How can I Lock Down my VoIP Network?

Whenever we begin the Great Transition from one form of technology to another, the one concern that plagues the providers of the new technology is security. Skepticism about the security of a new and unknown type of technology is one of the biggest things that makes potential customers wary about making the switch.

VoIP is in a sort of grey area where it’s no longer the newest technology on the market, but still, not everyone has adopted it yet. Therefore, a lot of people know the benefits about switching and are planning on doing so, while others are new to the technology and still figuring it out. For anyone in either of these camps, there are things that are important to know.

The main thing to bear in mind is the fact that the security of your WiFi connection has little to do with the security of your VoIP. An insecure WiFi connection does not necessarily mean that your VoIP connection is insecure, and vice versa.

That said, here are some ways that you can rest assured that your VoIP network is secure.

Require Password Protected Logins Every Time
It may be quicker and easier for your employees to click the “keep me logged in” button, but that’s also a great way to weaken your security. If you want to know that your network is secure, require every username to have a password, and require the username and password to be entered every time the program is launched. This adds a second layer of security – even if a hacker is able to breach the network, they’d still need to hack a specific password to gain full access.

Make Ample Use of Fraud Detection
Most VoIP providers offer a type of “fraud detection” monitoring that recognizes when a user is logging in from an unusual location, using the program for an unusual amount of time, or any other type of abnormal behavior. This is your best way to nip a problem in the bud should any security breaches occur. Luckily, a hacker is only able to access one user’s access at a time, so once you notice an issue arising, you can cut them off and change their login information.

Use Common Sense when Working Outside the Office
One of the best things about VoIP is that it allows you to access your business phone system from home, but when you’re outside of the office, you need to be extra careful (read: have common sense). Don’t let anyone know your password and don’t store your password on your personal computer. Be wary of who is around you if you’re working in a café or some other public location. It’s basic security stuff, but it goes a long way. You could have the most secure network in the world, but still have an issue due to a simple mistake.

The fact of the matter is that no network of any kind is perfect, but when you understand what you’re working with better, you can take charge of its security.

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Best practices in Business Communications

How to Streamline your Sales with a Cloud Phone System

Streamline your Sales

It’s remarkable how many companies ignore common opportunities to earn a little good will from their customers. One thing that’s commonly ignored altogether, or at least taken for granted, is a frustration-free telephone system. If your business relies heavily on customer interaction, particularly for sales, then you owe it to yourself to modernize your phone system… and streamline your sales in the process.

Prime Telecommunications is one of the leading providers of business phone systems; our powerful and reliable VoIP service is trusted by business people all across Chicago since 1993.

At Prime, our business is your business. When companies turn to us to provide cloud based phone systems, it’s because they want to provide the absolute best experience for their employees and customers alike. With that in mind, let’s take a look at what sets our business phone systems apart from traditional phone services, and how your customer will ultimately reap the benefits.

Traditional phone service isn’t very forward-thinking as far as customer experience is concerned. One of the many ways that businesses frequently fail to deliver to their customers is with their phone system. When placing calls, whether to create a new order or to simply contact customer service, customers don’t want to have to wade through frustrating layers of phone menus. Instead, they want assurances that their call will get where it’s going immediately, without pushing dozens of buttons.

With a cloud based phone system from Prime Telecommunications, you have absolute control over your phone system, and therefore over your customers’ satisfaction. Our VoIP phone systems let you make changes to your phone menus at will, using any computer that’s connected to the same network. You can be sure that your automated phone system is always up-to-date following company expansion or restructuring; your customers will always be able to use the most up-to-date menu because of your ability to make on-the-fly changes.

Then again, maybe you don’t want to rely on the automated approach. With VoIP, the choice is yours. If you’d prefer to add a personal touch to your customer’s experience, you also have access to a powerful suite of call management and routing services when you switch to VoIP.

You’ll be able to monitor each incoming call on a case-by-case basis, and choose how to deal with it. Depending on the caller ID information, you can answer it directly, have it forwarded, or transfer the call to the appropriate department. It’s a great way to ensure that your customers are taken care of quickly and efficiently, cutting down on customer frustration and ultimately improving your sales and your bottom line.

Of course, a business phone system powered by VoIP provides many other features, which we encourage you to experience by viewing a live demonstration on our website. You’ll be amazed at what the cloud can do for your productivity. From mobile access to our reliable and easy-to-use line of cloud-enabled phones and smartphone apps, all of your communication needs are taken care of with a cloud based phone system from Prime Telecommunications.

Remember: your business is our business. Just as your company’s reputation hinges on your customers’ satisfaction, our reputation depends on yours. When you choose Prime, you’re not just getting cutting-edge technology: you’re getting support from a company that cares about your success as much as you do.

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Best practices in Business Communications Business Phone Systems Chicago

9 Considerations for Selecting the Best Audio Conferencing, Video Conferencing and Web Conferencing Service for Your Business

9 Considerations for Selecting the Best Audio, Video and Web Conferencing Service for Your Business

By this point, businesses know why they need web and video conferencing. They need to gather teams of people from different locations; they need to reduce spending on travel; they want the flexibility to join meetings from smartphones and tablets; and the list goes on. More efficient collaboration means stronger teams, which result in faster speeds to market for new products and campaigns.

As you’re comparing video conferencing software, keep these considerations in mind.

1. How Will Your Business Use Online Meeting Software Now and in the Future?

Ask yourself two questions, ‘How will we use it today, and how should we use it tomorrow?’ The obvious use cases will be the answers for the first question: you’ll use it for internal team meetings. But how else could you use it? How about interviewing your customers to see where you can make improvements? Why not use it for training employees, especially if you have people in disparate offices or people who work from home? Why not host webinars to help answer those questions your prospects ask in the beginning of the sales cycle?

Once you determine your current and future needs, make sure you find online collaboration tools that can support what you want to do today and down the road.

2. Will it Work on Mobile Devices?

If your web and video conferencing software does not work easily on smartphones and tablets, then you’re inhibiting use. Today’s business people do not sit in the same office all day, every day. We travel to other offices, we go on-site to visit customers, we meet with vendors, we have lunch with colleagues, etc. So you need to make it easy for people to connect and collaborate from anywhere. The best video conferencing software enables people to join from their desktop computer, laptop, smartphone and tablet.

3. What is the Total Cost for Everything You Need?

You could go and buy teleconferencing, web conferencing and video conferencing separately, but why would you? It’s more expensive, and it is a hassle to use different services at different times, or layer them together. (A great example is having to use a separate audio bridge with your online meeting services.) That’s why finding a unified solution is the way to go. It makes it easier to use and lighter on your wallet. Our OfficeSuite HD Meeting™ is a great example– you get audio conferencing, web conferencing, and High Definition Video meetings for one low monthly price.

Besides finding a unified solution, the other word of caution here is to ask what features are included. For example, some providers offer the ability to share keyboard and mouse control and High Definition video, but those are optional features that are only included in the premium plan. In comparison, both of those features are included with OfficeSuite HD Meeting, and it costs about a quarter of the price of the most popular services on the market.

4. How Easy is it to Use?

This seems like an obvious consideration, but you would be surprised to find that not all conferencing services are easy to use. I have used several over the last few years, and one of the most popular ones (I won’t name names!) does not work well for me. It forces me to go through two different steps every time I have to join a meeting. It’s also not easy to allow another person to share their screen without giving them complete control. This may just be a personal preference, but you will find that many services have the same type of functionality but they work differently. Figure out which services offer free trials and take each one for a spin. We offer a completely free trial of OfficeSuite HD Meeting, so try it out!

5. Video Quality

In an age of text-style communications that are devoid of facial expressions and vocal tone, we often miss the full message that people trying to share. How often have you misinterpreted an email or text message because there were no accompanying social cues? The vast majority of communication is non-verbal. In fact, research has show that as much as 93% of what we’re trying to say is communicated non-verbally. Knowing this, you must find a video conferencing solution that offers high quality video. Face-to-face video meetings are only as good as the picture that comes across. If you can’t see the other person very well, you’ll miss their quick smile and their hand gesture.  With OfficeSuite HD Meeting’s dynamic voice detection feature, the screen changes to display the live video of the person who is currently speaking so it’s easier to catch these important social cues.

6. Flexible Audio Options

Having flexible audio options makes it easier for people to join and participate no matter where they are. There are two options for audio: you can dial in using a phone or use your computer’s audio (and plug in a headset if you wish). You can easily switch between the two options, even during a meeting. Having these options makes it easy for people to join meetings whether they are at their desk or in the field. While sharing your screen or showing a video for the other participants to see, you can share computer audio as well so that your meeting attendees get the full experience. And unlike other online collaboration tools, the audio conferencing is included with OfficeSuite HD Meeting.

7. Recording and Streaming

There are many reasons why you might want to record a meeting: for training purposes, to create webinar replays, to share video interviews, and more.  But what good is a recording if you can’t easily play it or share it? Make sure you ask what type of format the recordings come in. You might be shocked to learn that the most well-known services only offer proprietary recording formats, which means they’re not easy to play and definitely not easy to share. That’s why we made sure the recordings that come with OfficeSuite HD Meeting are standard MP4 video and MPEG 4 audio formats. They can be saved to any folder or drive you want. Other providers charge storage fees, but ours is cloud-based storage so there are no fees. What if you want to play a video during a web meeting? Not all web conferencing software supports audio and video streaming, so that is another good question to ask.

8. Outlook® Calendar Integration Only?

This goes back to the ease of use consideration. If your video conferencing service integrates with your calendar, sending invites is fast and easy and requires only one step instead of two. Many conferencing services offer calendar integration but only with Microsoft Outlook®. For all you Google users out there (like me!) you’ll be happy to know that OfficeSuite HD Meeting integrates with your Google calendar as well. With just the click of the mouse I can schedule a meeting and create a new calendar invite ready to share with others. And everything needed to join the meeting is in the invite, even phone numbers for people who do not wish to use their computer audio.

9. Customizable Screens and Meeting Rooms

Depending on the meeting you’re having, it might be easier to view your screen in different ways. You might want full screen video so it’s easier to see the person who is talking. If you’re looking at a presentation with your team, you probably want the gallery view so that the PowerPoint® is front and center and everyone’s video cam is shown on the right-hand side. Not all video conferencing services offer different views, and many do not offer customized personal IDs which allow you to customize your meeting room number so that it’s easy to remember. For example, my boss changed his to 867-5309. As a result, that song is always in my head, but it’s easy to join his meetings because I never forget it!

Contact Us! We are here to listen!

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Best practices in Business Communications

Leverage Tech to Increase Sales

 

At a recent Dreamforce conference, analyst Tad Travis stated his estimate that 40% of sales organizations would begin automating their sales operations with technology. In today’s landscape, we’re already close to that 40%.

Another interesting tidbit he released is that an estimated 50% of large-scale B2B sales companies would use predictive analytics to shape their sales and marketing campaigns by 2017.

These are, of course, just estimates – it’s hard to predict the future. But Travis, who specializes in customer relationship management technology and strategies, says there are major indications that sales representatives are seeking ways to improve their processes. Integrated cloud technology is a major tool being used in doing so – it provides the insights and analytics needed to estimate consumer behavior and adjust accordingly.

FirstRain, for example, is an integrated solution that offers desktop and mobile applications to deliver important client profile information while keeping its users up-to-date on industry updates for maximum efficiency.  Then there is CRM software, like OfficeSuite® Connector for Salesforcewhich connects all of your communication streams to Salesforce, allowing managers to gain insight into individual rep activity and performance and enabling reps with advanced click-to-call and call logging capabilities.

There is also WalkMe, a training service that gets sales reps acquainted with the applications they currently need, such as live chat and enterprise resourcing planning systems. Or, how about Salesforce in general, an integrated cloud service that merges sales analytics with other products for detailed insights.

The lesson here is that these cloud services and their counterparts are already helping to automate so many of the processes that make sales teams successful. They are making it easier to retain customers, address issues, and see what is and is not working in various campaigns. As services like these improve and expand their capabilities, sales representatives will grow to depend on them more in the years to come.

Not only will future applications be able to give a detailed view of what has and has not been working, they will also be able to figure out which customers are purchasing and what they like to purchase. In the years to come, sales will be more streamlined than ever.

Contact Us! We are here to listen!

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Best practices in Business Communications

Hang up on your old phone system!

Along with adopting cloud services, many businesses are taking advantage of progressive technological developments to further save money and allocate resources elsewhere. By implementing Voice over Internet Protocol (VoIP), businesses are enabling vocal communication over the Internet, and reaping the many benefits of the system.

In essence, VoIP—colloquially referred to as Internet telephony—is a series of transmission capabilities that facilitate communication over the Internet. The technology converts voice vibrations to compressed digital signals, and then transfers them into regular telephone signals—thus, playing the part of a conventional telephone.

But enough with the tech talk. Here are three quick tips that illustrate why VoIP services will make you want to hang-up on your traditional telephone system.

Costs Savings

The most obvious—and arguably most attractive—feature of VoIP is the money you will be saving from the get-go. For starters, moving away from public telephone networks makes long-distance calling affordable. VoIP also reduces the cost of equipment, manpower, lines, and maintenance. Despite the initial setup costs, businesses save immensely by managing only one network and not having to bear the financial burdens of a telephony system. Gone are the days of needing a team to manage your data network and your voice network.

Flexibility & Mobility               

Sure, VoIP increases savings by lowering your businesses initial communication costs. However, it does so much more. Internet telephony enables users to access software programs—think common features such as email, fax, and remote conferencing—over the Internet. In short, users can utilize voice services while accessing other applications simultaneously.

And what’s even better? VoIP users can use their adapters anywhere that Internet is offered, including their mobile phones. This is mobility, people—and a feature that is proving to be extremely relevant in a workforce that has become more mobile and remote.

Approachability

VoIP requires very little technical knowledge. In fact, the installation process is simple compared to traditional telephones. With VoIP systems, businesses are no longer required to use separate cabling (which also greatly reduces clutter and fire hazards associated with electrical wires!). Once installed, VoIP systems are easy to maintain—after all, the transfer of voice to digital signals requires no specialized hardware. Finally, VoIP is scalable, meaning that it’s simple to add extra components with very little hassle.

Sound enticing? These are only a few of the benefits of switching to VoIP services. Much like transferring to the cloud, making the switch to Internet telephony is a no-brainer. For more information, contact us today. 847 329 8600

Polycom SoundPoint